Responsible Gaming at 10tk — your safety is our priority
Gaming should always be a source of entertainment — 10tk is committed to ensuring a healthy and safe experience for you.
Responsible Gaming
Why is responsible gaming important?
Online gaming can be an enjoyable form of entertainment — but it is only healthy when you play within your own limits. 10tk believes that responsible gaming is the foundation of a truly enjoyable experience.
We want every member to enjoy gaming in a safe environment. To support this, we provide a range of tools and safeguards — deposit limits, time limits, self-exclusion, and 24/7 live chat support.
Never view gaming as a source of income or a way to solve problems. It is entirely for entertainment. If gaming starts to have a negative impact on your life, our support team is here for you.
Remember: There is no guarantee of recovering money lost in gaming. Never play with borrowed money or funds set aside for essential expenses.
Age restrictions
This platform is for adults only
10tk is for people aged 21 and above only. We verify age at registration and strict measures are in place to prevent minors from accessing accounts.
- Minimum age to create an account is 21
- Valid ID is required for age verification
- Playing under a minor's identity is strictly prohibited
- Sharing or lending account credentials is against the rules
Our responsible gaming features
10tk provides the following tools to help you stay in control of your gaming habits.
Set deposit limits
You can decide for yourself how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and a waiting period applies to increase it.
Time limits and reminders
To avoid playing for long stretches at a time, you can set daily or weekly session time limits. When the limit is reached, the system will automatically alert you.
Time-out / temporary break
If you feel you need a break, you can take a temporary pause from 24 hours up to 30 days. During this time, access to your account will be automatically suspended.
Self-exclusion
If gaming becomes a problem, you can request to exclude yourself from the platform for 6 months, 1 year, or permanently. Using this feature takes courage and we fully support it.
Gaming history review
You can review your complete gaming history, deposit amounts, winnings, and losses from your account dashboard at any time. Transparency is the first step toward protection.
24/7 Support
For any responsible gaming concerns, our Bengali-speaking support team is available around the clock on live chat. Your privacy is fully protected.
Signs of problem gaming
If you notice the following signs, it may mean gaming is becoming a problem. Taking action in time is the most important thing.
- Continuing to play beyond your budget or time limit and being unable to stop
- Repeatedly playing more to try to win back money you have lost
- Taking time away from family, friends, or work for gaming
- Hiding or lying about how much time or money is being spent on gaming
- Feeling restless, irritable, or anxious when unable to play
- Using money meant for essential expenses or borrowed funds for gaming
- Repeatedly failing in attempts to stop gaming
Tips for healthy gaming
Follow these simple habits to keep your gaming responsible:
Set a budget
Decide in advance how much money you will spend each session. Do not go beyond that limit — whether you win or lose.
Keep track of your time
Before starting a gaming session, decide how long you will play. Use a timer or activate our session limit feature.
Treat it as entertainment
Do not think of gaming as a source of income or a way out of financial difficulties. It is simply a form of entertainment.
Monitor your state of mind
Avoid playing when you are feeling down, lonely, or stressed. Making decisions based on emotions can lead to losses.
Take regular breaks
Take regular breaks during long sessions. Spend time with family, go outside — gaming is just a small part of life.
Self-exclusion and account controls
10tk provides several levels of protection to help you keep your gaming habits in check. Details are provided below.
Short-term break
Suspend your account temporarily for 24 hours, 48 hours, or 7 days. During this time, logging in or depositing will not be possible. The account will reactivate automatically once the period ends.
Long-term break
Suspend your account for 1 month or 6 months. If you wish to reactivate before the period ends, you will need to make a request via live chat and a waiting period applies.
Permanent exclusion
If you decide you never want to play again, you can request permanent self-exclusion. This decision is final and cannot be reversed later. We respect this choice.
Loss limit
Set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, placing bets will not be possible for the rest of that period.
How to activate these features: Log in to your account, go to the "Responsible Gaming" section in Account Settings, and set your preferred limits. Contact us via live chat at any time for help.
Deposit and withdrawal limits
As part of responsible gaming, 10tk maintains specific financial limits.
Minimum deposit
৳300
A minimum of ৳300 can be deposited across all payment methods. The same rule applies for bKash, Nagad, Rocket, Upay, or bank transfer.
Minimum withdrawal
৳500
A minimum balance of ৳500 is required to make a withdrawal. Winnings are sent quickly and securely to your preferred mobile banking or bank account.
Withdrawal processing time
15 minutes – 2 hours
Approved withdrawals are generally completed within 15 minutes to 2 hours. Fast and reliable payment processing is our commitment.
Responsible Gaming FAQ
Find answers here to frequently asked questions about responsible gaming.
Need help? We are always here
If you are having any trouble with gaming or have questions about responsible play, our team is here for you. Get in touch with us or enjoy gaming safely.