10tk Privacy Policy
Keeping your personal information secure is our top priority. In this policy, we explain in detail how your information is collected, used, and protected.
Table of Contents
Introduction
10tk is a trusted online gaming platform in Bangladesh that places the highest importance on its users' privacy. This privacy policy explains how we collect your personal information, how we use that information, with whom we share it when necessary, and how we keep it secure.
By using our website https://10tk.cam, you are voluntarily agreeing to the terms stated in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform, and contact our support team if you have any questions.
This policy applies alongside our Terms and Conditions and Responsible Gaming policy. It has been written in Bengali for the convenience of our users.
Information Collection
We collect various types of information when you register and use services on 10tk. Below is a description of the different categories of information.
2.1 Information You Provide Directly
When you create an account on our platform or use our services, the following information is collected:
- Full name and date of birth
- Email address
- Mobile number
- Payment method details (bKash, Nagad, Rocket, Upay account numbers or bank account information)
- National ID card or passport information (when identity verification is required)
2.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time and duration of site visits
- Pages visited and activity logs
- Referral source (which site you came from)
2.3 Transaction Information
For financial transactions, we keep records of:
- Deposit and withdrawal amounts and dates
- Details of the payment method used
- Gaming activity history
- Bonus and promotional offer usage information
Purpose of Using Information
We use the information collected only for lawful and specific purposes. 10tk never processes your information unnecessarily.
3.1 Service Delivery and Operations
- To create and manage your account
- To process payments and complete financial transactions
- To provide customer support
- To resolve technical issues
3.2 Identity Verification and Security
- Age verification (confirming 21+)
- Fraud and money laundering prevention
- Ensuring account security
- Detecting suspicious activity
3.3 Improvement and Personalization
- To improve your platform experience based on your preferences
- To notify you about relevant bonuses and offers
- To analyze and improve site performance
3.4 Legal Compliance
- Fulfilling valid requests from legal authorities
- Resolving disputes and defending claims
- Complying with financial regulatory rules
Information Storage and Protection
10tk applies industry-standard technical and organizational measures to protect your information. We believe that handling every piece of data with the greatest care is essential to earning your trust.
4.1 Technical Security Measures
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
- Firewall: Advanced network firewalls block unauthorized access.
- Secure Servers: Data is stored in secured data centers.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
4.2 Data Retention Period
All information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations and dispute resolution needs. Once legal requirements are met, data is securely deleted or anonymized.
Sharing Information with Third Parties
10tk never sells your personal information to third parties for commercial purposes. However, in limited cases for operational purposes, information may be shared with the following parties.
5.1 Service Provider Partners
- Payment Processors: bKash, Nagad, Rocket, Upay and banking partners receive the information necessary to complete transactions.
- Game Providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft process gameplay data.
- Technology Support: Security and technical service providers may receive limited information.
5.2 Legal Authorities
In cases of valid court orders, requests from regulatory authorities, or lawful demands from law enforcement agencies, we are obligated to provide information in accordance with applicable law.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will notify you in advance.
Cookies Policy
10tk uses cookies to improve the functionality of its platform and to personalize your user experience.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the site — maintaining login sessions, security tokens, and so on. Disabling these means the site will not function properly.
- Performance Cookies: Collect anonymous statistics about pages visited, error messages, and load times on the site.
- Functionality Cookies: Remember your language preferences, settings, and personalized experience.
- Analytics Cookies: Analyze overall user behavior to help improve the site.
6.2 Cookie Controls
You can delete or block cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may affect some key functionality of the site.
Your Rights
As a user of 10tk, you have several important rights over your own information. We are committed to ensuring these rights.
7.1 Right to Access Information
You can request at any time to know what information we hold about you. Contact our support team and the details will be provided within the set timeframe.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you have the right to request a correction. Most information can be updated directly from your account settings.
7.3 Right to Delete Information
You have the right to request deletion of information that is not required to be kept beyond our legal obligations. However, if there is an ongoing dispute or legal process, we are obligated to retain the relevant information.
7.4 Right to Object to Data Processing
In certain cases you may object to the processing of your information — particularly in the case of marketing communications. Contact the support team to make this request.
7.5 Right to Data Portability
You may request a copy of your account data in a machine-readable format, which will be provided to you.
Protection of Minors
10tk is a responsible platform. Our services are strictly available only to individuals aged 21 and above.
We do not knowingly collect personal information from any minor. This is ensured through an age verification process at the time of registration. If we become aware that a minor has created an account for any reason, the account will be closed immediately and all related information will be deleted.
Policy Changes and Updates
10tk may update its privacy policy from time to time. Changes to this policy may be necessary due to business changes, legal requirements, or technological improvements.
If significant changes are made to the policy, we will notify you by email or through a clear notice on the platform. Continued use of the platform after any changes will indicate that you have agreed to the updated policy.
The "Last Updated" date at the top of this page always indicates the most recent version of the policy. If you would like a copy of an older version, please contact our support team.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali
We treat privacy-related complaints with the highest priority. You will receive confirmation that your complaint has been received, and we will work to resolve it within a reasonable time.
If you wish to exercise your rights regarding your information (such as viewing, correcting, or deleting it), please let us know through the contact details provided above. Once your identity has been verified, action will be taken promptly.